Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job—to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company o...