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By Performance Research Associates, John Bush (Illustrator)

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Overview

What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back.

In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize cu...

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Editorial Reviews

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About the Author

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Business Marketing & Sales Customer Service