ISBN-10:
1412967678
ISBN-13:
9781412967679
Pub. Date:
05/07/2009
Publisher:
SAGE Publications
Developing a Learning Culture in Nonprofit Organizations / Edition 1

Developing a Learning Culture in Nonprofit Organizations / Edition 1

by Stephen J. Gill
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Product Details

ISBN-13: 9781412967679
Publisher: SAGE Publications
Publication date: 05/07/2009
Edition description: New Edition
Pages: 232
Product dimensions: 6.00(w) x 8.90(h) x 0.60(d)

About the Author

Stephen J. Gill, Ph.D, is part-owner of Learning to be Great. Steve is also owner and principal of Stephen J. Gill Consulting. Steve's expertise is in creating learning cultures in organizations and measuring learning and performance improvement interventions, which he has been doing for over 25 years since leaving the faculty of the University of Michigan, School of Education. He has written extensively about these topics. His most recent books are Getting More From Your Investment in Training: The 5As Framework, published by Real Time Performance in 2009, and Developing a Learning Culture in Nonprofit Organizations, published by SAGE Publications in 2010. Steve also posts regularly on The Performance Improvement Blog. He serves his community as an elected trustee of Washtenaw Community College.

Table of Contents

Foreword ix

Preface xi

Acknowledgments xvii

1 Need for a Learning Culture 1

Need for Change 1

Cultural Transformation 5

Organizational Learning 6

Examples of Organizational Learning 7

Community-Based Service Agency 7

Community-Based Arts Organization 8

Large Research Hospital 9

Sources of Pressure for Organizational Improvement 9

Organizational Self-Assessment 11

Summary 14

2 Barriers to a Learning Culture 15

Program Focus 16

Limited Resources 17

Work-Learning Dichotomy 17

Passive Leadership 18

Nonlearning Culture 19

Resistance to Change 20

Not Discussing the Undiscussable 21

Need for Control 21

Focusing on Short-Term, Simple Solutions 22

Skilled Incompetence 23

Blame, Not Gain Language 23

Summary 24

3 Creating a Learning Culture 27

Continuous Learning 29

Role of the Board 29

Organizational Learning 30

Organizational Learning Versus Training 33

Levels of Learning 34

Individual Learning 34

Team Learning 34

Whole Organization Learning 35

Community Learning 36

Learning How to Learn 36

Communication 39

Leadership 41

Performance Incentives 43

Physical Environment 44

Actions for Developing a Learning Culture 46

Summary 49

4 Individual Learning 53

Definition of Learning at the Individual Level 53

Feedback and Reflection 55

Methods 57

Instructor-Led Classroom Seminars, Workshops, and Courses 58

Personal Visioning 62

Individualized Learning Plans 62

Self-Reflection 63

Logs, Diaries, and Journals 63

Job Rotation 65

Individual Coaching 65

Mentoring 68

Computer Technology 70

On-the-Job Training 71

Tools for Individual Learning 72

Summary 74

5 Team Learning 75

Work Group VersusTeam 76

Team Development 77

States of the Drexler/Sibbet Team Performance Model 78

Stage 1 Orientation 78

Stage 2 Trust Building 78

Stage 3 Goal/Role Clarification 78

Stage 4 Commitment 78

Stage 5 Implementation 79

Stage 6 High Performance 79

Stage 7 Renewal 79

Reflective Inquiry 79

Team Learning Methods 80

Shared Vision 80

Action Learning 83

Continuous Measurement 85

Dialogue 87

Learning History 90

Meeting Management 91

Summary 102

6 Whole Organization Learning 103

Learning About Vision 104

Learning to Be Integrative 106

Learning to Take Risks 107

Learning to Connect People 108

Learning About Structure 109

Evaluative Inquiry 110

Methods for Learning at the Whole Organization Level 113

Organizational Self-Assessment 113

Benchmarking 115

World Café 116

Appreciative Inquiry 119

Large-Scale Learning Events 120

Summary 122

7 Community Learning 123

Community Feedback and Reflection 126

Kansas City 128

Chattanooga 129

Oregon 130

Sweden 134

Methods for Learning at the Community Level 135

Community Capacity Assessment 137

Summary 140

8 Learning From Evaluation 141

Outcome-Focused Evaluation 141

Developmental Evaluation 146

Stakeholder Focus 148

Evaluation Method 150

Success Case Method 152

Accountability 155

Evaluation for Reflective Inquiry 159

Principles of Evaluation 160

Knowledge Management 165

Summary 172

9 Using Models to Facilitate Learning 173

Organization Logic Model 174

Strategy Map 181

Balanced Scorecard 183

Summary 185

10 Summary 187

Individual Learning 188

Team Learning 188

Whole Organization Learning 188

Community Learning 189

Learning From Evaluation 189

Learning From Models 190

Getting Started 190

References 195

Index 203

About the Author 209

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