Dynamics CRM Complete Self-Assessment Guide

How can you measure Dynamics CRM in a systematic way? Is there a Dynamics CRM management charter, including business case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan? What are your current levels and trends in key measures or indicators of Dynamics CRM product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competi tors and other organizations with s...