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Today every business is an e-business, and whether you are selling golf outings over the Internet or manufacturing the carts, there is no escaping the fact that every aspect of organizational design is profoundly affected by the new rules of the electronic economy. What many people and organizations overlook, however, is the degree to which these new rules are requiring a fundamentally different style of leadership. In E-Leader, Robert Hargrove identifies the new mindset and skills that leaders must develop in order to thrive in a world where wealth is built on relationships and experiences, not products or even technology. The old model of leader as "steward," protecting the company's brands and assets, is being replaced by a model of leader as "entrepreneur," searching constantly for new sources of wealth creation; establishing creative ventures with suppliers, distributors, and even competitors; and discovering new ways to attract, retain, and nurture talentall at the speed of light. E-Leader captures the energy of the mavericks who are redefining leadership on the electronic frontier and shows managers in all types of organizations how to manage for the future, not for the past or even the present.
About the Author
Robert Hargrove is president and CEO of Robert Hargrove Consulting. An expert on organizational collaboration, coaching, and leadership, he consults worldwide and speaks and writes regularly on these issues. He lives in Brookline, Massachusetts.
Table of Contents
|Introduction: Every Leader an E-Leader, Every Business an E-Business||1|
|1||From CEO as Steward to CEO as Entrepreneur||23|
|Interlude: Co-Founder Tony Tjan & CEO Bill Seibel, Zefer eConsulting Come Up with an E-Business Idea and Run With It||51|
|2||From Game-Player to Game-Changer||67|
|Interlude: Kevin McCallum, Franchise Manager at Procter & Gamble Create a Strategy of Preeminence||101|
|3||From Top-Down to Lateral Leadership||113|
|Interlude: Avram Miller, EVP of Business Development, Intel Connect and Collaborate Across Boundaries||137|
|4||From Production-Builder-in-Chief to Brand-Builder-in-Chief||147|
|Interlude: Di-Ann Eisnor, CEO of Eisnor Interactive Advertising Build Power Brands with Work-the-Street Appeal||177|
|5||From a "Me" Point of View to a "You" Point of View||193|
|Interlude: Pehong Chen, CEO of BroadVision Provide the Perfect Customer Experience Every Time||215|
|6||From Being a Great E-Tailer to Being a Great Logistician||225|
|Interlude: David Roussain, EVP of FedEx e-Commerce Win the Ground War!||243|
|7||From Being a Manager/Technician to Being a Coach/Mentor||261|
|Interlude: Jeff Taylor, CEO of Monster.com Recruit the Person, Not the Position||289|
|About the Author||334|