Effective Communication: A Guide for the People Professions

Communication is the basis of so much of what happens in the workplace and indeed in our private lives. Without effective communication our lives are so much the poorer and with so many more problems. This book, now in an updated third edition, is therefore an important and valuable resource for anyone where success in their work depends on the quality of their interactions, whether face to face, in writing or electronically.

Divided into two parts, the book focuses first on theoretical insi...