Engaging the Team at Zingerman's Mail Order: A Toyota Kata Comic

After decades of implementing Lean tools, organizations are getting serious about the heart and soul of Lean management. They are developing people to continuously improve. Most of the Lean tools, such as kanban, andon, and visual management, are designed to surface problems so you know what to work on to achieve your goal. Engaged, scientific-thinking team members solve them one by one.

Toyota’s underlying assumption is that the world is complex and uncertain, and we never have the perfect...