Even Monkeys Fall from Trees: The Balance of Art and Science for Outstanding Customer Service

Even Monkeys Fall from Trees: The Balance of Art and Science for Outstanding Customer Service

by Doug Lipp


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Product Details

ISBN-13: 9780970764805
Publisher: G. Douglas Lipp & Associates
Publication date: 01/28/2001
Pages: 179
Product dimensions: 5.40(w) x 8.30(h) x 0.60(d)

About the Author

Doug Lipp, MA, an internationally acclaimed expert on customer service, leadership and global competitiveness, motivates and challenges audiences around the world as a consultant and speaker. Doug has spent over 25 years working from the front lines to the boardrooms of corporations in the United States, Asia and Europe.
Formerly the head of training at Disney Studio's Walt Disney University, Doug also worked at Disneyland where he provided the well-known "Traditions" orientation program and other leadership courses. Pivotal in Doug's career with Disney was his experience in the mid-80's when the corporate culture changed from the arrogant: "we're the best, why change?" To the progressive: "don't rest on your laurels" powerhouse corporation that it remains today.
Fluent in Japanese, Doug was on the start-up team for Tokyo Disneyland, working in Japan for two years creating Disney's first international theme park. Both when he worked for NEC Electronics and currently in his private consulting practice, Doug addresses the topics of global and domestic customer service, leadership, and cultural diversity with his clients in the U.S. and abroad.
As a much sought after consultant, trainer and speaker, Doug now helps audiences around the world understand the Disney magic by taking them "behind the scenes" to discover the secret of this success. His humorous and down-to-earth style has attracted a wide variety of organizations and industries including: Motorola, GE Capital, Universal Studios, NEC Electronics, Pebble Beach Resorts, Bell Mobility Cellular, Northstar-At-Tahoe, Merrill Lynch, Boise Cascade, Macy's, IBM, ADAC Labs, Accenture (formerly Andersen Consulting), U.S. PostalService, Conseco Fund Group, Paramount, University of California, Veterans' Health Administration, Toshiba America and Wells Fargo Bank.

He is the author of Tokyo Disneyland: The Secret of Its Success; and co-author of: Danger & Opportunity: Resolving Conflict in U.S.-Based Japanese Subsidiaries.

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