Even Monkeys Fall from Trees: The Balance of Art and Science for Outstanding Customer Service

Blend some "back stage" secrets of Disney with a dose of Eastern philosophy, then mix in a number of strategies than can be immediately applied in the workplace and you have the essence of Monkeys. This book is designed to be a practical tool to help you analyze the service and products you or your organization provide from the standpoint of being in balance. How well re you attending to both the "art" and "science" needs of your employees and customers? If not taking care of both, you are ...