Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz—Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe—from luxury giant BVLGARI to value—sensitive auto parts leader Carquest and everywhere in between.

Their experience shows that the most powerful growth engine ...