Fix It or Pull It: Confessions of a Former Field Technician

From the first time he strapped on a toolbelt to the last time he required first aid, Steve was involved with every aspect of the alarm industry and lived to tell about it. Throughout his twenty-five years in the field, Steve dealt with angry pets, furious consumers and more than his share of the insect world while providing a much needed but usually under appreciated service to his customers. His insight into human behavior forces us to take a good look at how the working class really deal...