Hotel Housekeeping: Operations and Management

by Patrick Helberg (Editor)

Overview

Hotel housekeeping is a sub-discipline of hotel management which focuses on the maintenance of hotels on a daily or long term basis. The key objective of hotel housekeeping is to provide a safe, clean and comfortable environment to the customer. It also focuses on providing a pleasant and comfortable ambience by using various color schemes, decorations, furnishings and an efficient staff in the hotel. Housekeeping techniques finds extensive application across various sectors such as hospitals, hostels, universities, libraries, offices, museums and residential houses. Some of the other areas studied under this discipline are budgeting, interior designing, safety and security. While understanding the long-term perspectives of the topics, the book makes an effort in highlighting their impact as a modern tool for the growth of the discipline. It discusses the operations and management of hotel housekeeping in a multidisciplinary manner. This book will provide comprehensive knowledge to the readers.

Product Details

ISBN-13:	9781639873104
Publisher:	Murphy & Moore Publishing
Publication date:	03/01/2022
Pages:	244
Product dimensions:	7.00(w) x 10.00(h) x 0.63(d)

About the Author

Patrick Helberg completed his M.Sc. in International Hotel Management from University of Surrey, United Kingdom. He is actively engaged in the researches focused on hotel spa housekeeping, wedding guests management and hotel safety regulations. He has authored and edited numerous articles, journal papers and book chapters, which have been published worldwide. Helberg's research papers have helped many management practitioners and hotels.

Table of Contents

Preface vii

Chapter 1 Hotel Housekeeping: An Introduction 1

a Objectives of Housekeeping 14

b Duties and Responsibilities of Housekeeping Department 15

c Functions of Housekeeping Department 29

d Coordination and Cooperation of Housekeeping Department with other Departments 31

Chapter 2 Managing Housekeeping Operations 37

a Housekeeping Control Desk 41

b Cleaning Guest Rooms and Public Area 42

c Room Status Cycle in Hotel Housekeeping 55

d Management in Housekeeping Store 64

e Waste Management 89

f Linen Management and Control 97

g Noise 126

h Internal Environment and Ambience 129

Chapter 3 Budgeting for Housekeeping 138

a Controlling Expenses 148

b Contracts and Outsourcing 150

Chapter 4 Ergonomics in Hotel Housekeeping 160

a Importance and Principles of Ergonomics 162

b Risk Factors Associated with Housekeeping 165

c Improving Housekeeper's Health 173

Chapter 5 Emerging Trends in Hotel Housekeeping 189

a Hotel Layout and Planning Trends 190

b Eco-Friendly Amenities, Products and Process 200

c New Scientific Techniques 211

d Energy and Water Conservation 222

Permissions

Index