How to Improve Your Communication Skills: How to Build Trust, Be Heard and Communicate With Confidence

Strong communication is one of the most important skills in the workplace — and one of the easiest to get wrong. Learn how to express yourself clearly, confidently and with impact.

Whether you're giving a presentation, writing a report or managing a difficult conversation, this fully updated edition gives you the tools to build rapport, influence others and get your message across effectively. It includes a self—assessment tool to help you identify your communication style, plus practical e...