How to Manage Difficult People: Proven Strategies for Dealing with Challenging Behaviour at Work

Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour - is a challenge many people face on a day-to-day basis. People in business are now under extreme pressure to make things happen, get more sales and turn a profit. This constant pressure or fear can make people difficult to deal with.

This book shows you how to identify and understand awkward and challenging behaviours and how to manage them.

It shows you how to:

Defuse and deal ...