How Work Gets Done: Business Process Management, Basics and Beyond

Rediscover how your organization works and where it can be improved by using simple, yet powerful techniques!

How Work Gets Done will provide the business or IT professional with a practical working knowledge of Business Process Management (BPM). This book is written in a conversational style that encourages you to read it from start to finish and master these objectives:

• Learn how to identify the goals and drivers important to your organization and how to align these with key performance m...