Pub. Date:
Prentice Hall
Human Relations: Interpersonal Job-Oriented Skills / Edition 10

Human Relations: Interpersonal Job-Oriented Skills / Edition 10

by Andrew J. DuBrin


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Product Details

ISBN-13: 9780135019443
Publisher: Prentice Hall
Publication date: 06/16/2008
Series: Pearson Custom Business Skills Series
Edition description: Older Edition
Pages: 432
Product dimensions: 8.24(w) x 10.83(h) x 0.56(d)

About the Author

An accomplished author, Andrew J. DuBrin, Ph.D., brings to his work years of research experience in human relations and business psychology. His research has been reported in Entrepreneur, Psychology Today, the Wall Street Journal, Fortune Small Biz, and over 100 national magazines and local newspapers. He has published numerous articles, textbooks, and well-publicized professional books. Dr. DuBrin received his Ph.D. from Michigan State University and is professor emeritus at the College of Business, Rochester Institute of Technology where he has taught organizational behavior, leadership and career management at the Rochester Institute of Technology.

Table of Contents

1. A Framework for Interpersonal Skill Development
2. Understanding Individual Differences
3. Building Self-Esteem and Self-Confidence
4. Interpersonal Communication
5. Interpersonal Skills for the Digital World
6. Developing Teamwork Skills
7. Group Problem Solving and Decision Making
8. Cross-Cultural Relations and Diversity
9. Resolving Conflicts with Others
10. Becoming an Effective Leader
11. Motivating Others
12. Helping Others Develop and Grow
13. Positive Political Skills
14. Customer Satisfaction Skills
15. Enhancing Ethical Behavior
16. Stress Management and Personal Productivity
17. Job Search and Career Management Skills

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