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Human Sigma: Managing the Employee-Customer Encounter
By Jim Asplund
eBook
$16.99
By Jim Asplund
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Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service organizations.
Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to effectively manage the employee-customer encounter to drive business success.
Based on research spanning 10 million employees and 10 million customers around the world, the Human Sigma approach combines a proven method for assessing the health...
Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to effectively manage the employee-customer encounter to drive business success.
Based on research spanning 10 million employees and 10 million customers around the world, the Human Sigma approach combines a proven method for assessing the health...