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Humanising IT(TM): The Experience Distortion of IT Service Management

By Katrina Macdermid
Paperback
$11.99
By Katrina Macdermid
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Great IT isn't just reliable-it feels effortless, respectful, and human.
Learn how to deliver better experiences without breaking governance, security, or resilience.

Experience is now the "must-have" in IT service management-but many teams face the same challenge: what users want and what IT must control don't naturally align. The result is friction, workarounds, mistrust, and "experience initiatives" that look good on paper but fail in real operations.

In Humanising IT(TM) The Experience Dis...