I'm Right, You're Wrong, Now What?: Break the Impasse and Get What You Need

They happen every day — those frustrating, circular "I'm right, you're wrong!" arguments. What's at risk may be as life-changing as whether or not your kid drops out of college, your aging parent goes into a nursing home, or your boss gives you the promotion you want. Or it may be as commonplace as getting the insurance company to approve your claim. These situations often frustrate both parties, stall progress, and hurt relationships. But they don't have to.

In I'm Right, You're Wrong, No...