It's All Your Fault at Work!: Managing Narcissists and Other High-Conflict People

by Bill Eddy, L. Georgi DiStefano

Overview

The award-winning book that gives readers a method for handling the increasingly-outrageous behavior of narcissists and high-conflict people at work.

Increasingly, high-conflict people—especially narcissists and bullies—are showing up in the workplace. It's All Your Fault at Work! addresses ways of managing the behavior of high-conflict people (HCP).

Based on Bill Eddy's high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior.

“This book belongs in every leader’s library. Although I believe there’s a pearl of good in everyone, some people’s pearl is hard to find. You may not be able to change a high conflict personality, but by using Bill Eddy’s and Georgi DiStefano’s techniques, you’ll be able to keep the focus on solutions rather than arguments.”

—Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level

Product Details

ISBN-13:	9781936268665
Publisher:	High Conflict Institute Press
Publication date:	02/03/2015
Pages:	244
Sales rank:	409,886
Product dimensions:	5.50(w) x 8.20(h) x 0.80(d)

About the Author

Negotiation and mediation expert Bill Eddy is president of the High Conflict Institute and a certified family law specialist. Prior to becoming a lawyer, Eddy worked as a licensed clinical social worker. He speaks throughout the U.S. and internationally about high-conflict personalities and provides consultation and training on workplace issues. He is also the author of several books on managing and responding to high-conflict people, including New Ways for Work, a method for managing potentially high-conflict employees. He lives in San Diego, California.

L.Georgi DiStefano is a licensed clinical social worker with extensive experience as a therapist, Employee Assistance provider, management consultant, and a popular speaker on workplace conflict resolution. She has authored several books and articles, and has directed mental health and substance abuse programs. She lives in San Diego, California.

Table of Contents

Ch. 1: High-Conflict People (HCPs)
Ch. 2: The CARS Method
Ch. 3: Narcissistic HCPs
Ch. 4: Angry (Borderline) HCPs
Ch. 5: Con Artist (Antisocial) HCPs
Ch. 6: Dramatic (Histrionic) HCPs
Ch. 7: Suspicious (Paranoid) HCPs
Ch. 8: Other High-Conflict Issues
Ch. 9: Workplace Bullies
Ch. 10: Negative Advocates
Ch. 11: Organizational Challenges
Ch. 12: Taking Care of Yourself

Editorial Reviews

This book belongs in every leader’s library. Although I believe there’s a pearl of good in everyone, some people’s pearl is hard to find. You may not be able to change a high conflict personality, but by using Bill Eddy’s and Georgi DiStefano’s techniques, you’ll be able to keep the focus on solutions rather than arguments.”

—Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level

Collections strong in books on business management will find the narrowed focus and insights especially important in It's All Your Fault at Work. More and more workers have high-conflict personalities: the business manager's challenge is on how (or if) to manage them. As narcissistic or bullying people dominate the workplace and spread discard, it's important that managers not only understand the signs and effects of these personalities, but realize their options in responding to workplace hostility and how to set limits. This book packs in specifics, from responding to misinformation and considering who in the workplace fits the description of a 'high conflict personality' to making the most of workplace atmosphere and re-directing conflict to more positive results. No manager should be without this analysis.
—MIDWEST BOOK REVIEW, June 2015

“Bill Eddy’s model for high-conflict personalities has proved an invaluable aid for us when working with our toughest employee relations cases. His practical advice provides a very useful framework for recognizing and understanding different workplace personalities and developing the most effective approach to handling them.”

—Keith Epstein, senior workplace investigator, Intel Corporation

“In today's global economy, increased collaboration forces more complexity and turbulence upon us. In this environment, high-conflict personalities struggle more than ever to manage their extremes and maintain control of their lives and their relationships with others. As extreme behaviors proliferate, we are tasked with being more measured in our response. Bill Eddy and Georgi DiStefano offer an impressive practical tool for all of those caught in the dysfunctions of our modern workplace. Recommended to all global executives dealing with conflict and change!”

—Giuseppe Carella, managing director, Thunderbird School of Global Management

“Bill Eddy and Georgi DiStefano manage to combine their advanced knowledge and skills to produce practical and workable tips. Easy to read, understand, and use—a really useful and helpful book.”

—Professor Tania Sourdin, director, Australian Centre for Justice Innovation (ACJI), Monash University

From the Publisher