Knowledge Management, Business Intelligence, and Content Management: The IT Practitioner's Guide

Knowledge management (KM) is the identification and analysis of available and required knowledge, and the subsequent planning and control of actions, to develop "knowledge assets" that enable businesses to generate profits and improve their competitive positions. This volume provides the framework for the strategic use of the information intelligence processes - business intelligence, content management, and knowledge management.

In nine detailed chapters, the author explains every facet of ...