Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People

Every manager has to deal with difficult employees. However, what separates the great managers is their ability to turn them into productive team players.

Control freaks. Narcissists. Slackers. Cynics. Their outbursts, irrational demands, gripes, and countless other disruptions need to be dealt with, and you are the unlucky one with that job description.

This book turns this seemingly difficult chore into a straight-forward process that gently, yet effective...