Leading the Unleadable Second Edition: How to Manage Mavericks, Cynics, Divas, and Other Difficult People

Control freaks. Narcissists. Slackers. Cynics. Difficult people are the worst part of a manager's job.

This book turns this seemingly difficult chore into a straight-forward process that gently, yet effectively, improves behaviors. It all begins with understanding a core truth: most people actually want to contribute results, not cause headaches. When the manager resets to that fundamental principle, the potential for change can reveal itself in even the mo...