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Libraries Act on Their LibQUAL+ Findings: From Data to Action

By Fred M. Heath, Martha Kyrillidou, Consuella Askew
eBook
$49.99
By Fred M. Heath, Martha Kyrillidou, Consuella Askew
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Learn how other libraries are using LibQUAL+ data to improve their services and programs

This book focuses on the value of the 2002 LibQUAL+ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing withor interested inlibrary serv...

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