Making Competent Organizations

Travel where you will in todays America, and youre likely to be drawn into a conversation about mistreatment by one or more of todays organizations. Someone ordered something. But when the order came it wasnt what they ordered. That was two years ago and still ongoing. Or Your call is very important to us. Thats why youre number 19 in the queue. Doctors and hospitals make mistakes. Only a few are really fatal. But they have insurance for that. Will you get what you want from an organization...