Managing Conversations with Hostile Adults: Strategies for Teachers

Teachers: Now you can identify and apply the proven strategies to deal successfully with hostile adults in schools.

Skill in communicating is essential for teachers—and now the wisdom of your colleagues can help you to deal with one of your most difficult challenges: hostile adults.

In this hard-hitting and supremely practical book, the authors draw from the actual experience of more than 250 practicing teachers to bring you the advice and insight you need. They begin with data from a two-yea...