"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." - Robert I. Sutton, Stanford Professor and author of The No Asshole Rule
"A must-read for every leader in their field." - Daniel H. Pink, bestselling author of To Sell is Human
Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.
In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
|Publisher:||Grand Central Publishing|
|Product dimensions:||5.70(w) x 7.70(h) x 1.10(d)|
About the Author
Christine Porath is Associate Professor of Management at the McDonough School of Business at Georgetown University. Porath travels the world working with leading organizations such as Google and the International Monetary Fund to help them solve the vexing problem of incivility.
Table of Contents
Part I The Stakes: The High Costs of Incivility and the Potential Gains of Civility
Chapter 1 Clueless 9
Chapter 2 Sidelined 14
Chapter 3 Civility Buys Everything 26
Chapter 4 The Incivility Bug 38
Part II Civility Checkup: How You Are Doing and How You Can Improve
Chapter 5 Are You Civil? 49
Chapter 6 The Fundamentals 68
Chapter 7 Judge Not 81
Chapter 8 Give More 96
Chapter 9 Practice E-civility 108
Part III Lift Your Organization: Cycle to Civility
Chapter 10 Recruit 121
Chapter 11 Coach 131
Chapter 12 Score 142
Chapter 13 Practice 151
Part IV Lift Yourself: Handling Incivility if You're the Target
Chapter 14 Your Antidote to Incivility 163
Tools: Additional Actions to Become Your Best, Most Civil Self 185
Actions and Impact for Your Group and Organization 187
Recommended Resources 219
Most Helpful Customer Reviews
I received a free copy of this book in a Goodreads giveaway. Everyone wants civility in the workplace. People want to be treated fairly. The author makes the case that civility is good for the bottom line, and can make the workplace better. There are several tests in the book to determine how civil you are. The book sounds like a lot of others I've read. It's good as far as it goes, but there are some things missing. For example, she recommends that employers ask prospective employees, "What would former employers say about you?" In many cases, the answer is, "They will only confirm dates of employment." Thanks to lawsuits, many employers are skittish about saying anything beyond that. Most companies won't go the trouble of deeper investigation. Another area that doesn't go that far is in her chapter on what if incivility happens to you. Her advice is to focus on yourself and your situation. That's fine as far as it goes, but it doesn't address the situation when the incivility raises to discrimination or harassment. That requires focus on eliminating the problem, rather than simply focusing on yourself. That area was missing. A minor issue. She uses Pete Carroll, coach of the Seattle Seahawks, as an example of civility in the NFL. After he left USC, the NCAA found significant recruiting violations had occurred during his time there. USC had to vacate several wins, including a national championship, and lost several scholarships. Reggie Bush gave back his Heisman Trophy. There was a sense that Pete Carroll got out of Dodge before the hammer fell. I don't think that was a good example. Overall, a good book, just not complete.