Mastering Civility: A Manifesto for the Workplace

Mastering Civility: A Manifesto for the Workplace

by Christine Porath


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"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." — Robert I. Sutton, Stanford Professor and author of The No Asshole Rule

"A must-read for every leader in their field." — Daniel H. Pink, bestselling author of To Sell is Human

Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.

In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

Product Details

ISBN-13: 9781455568987
Publisher: Grand Central Publishing
Publication date: 12/27/2016
Pages: 240
Sales rank: 413,634
Product dimensions: 5.70(w) x 7.70(h) x 1.10(d)

About the Author

Christine Porath is Associate Professor of Management at the McDonough School of Business at Georgetown University. Porath travels the world working with leading organizations such as Google and the International Monetary Fund to help them solve the vexing problem of incivility.

Table of Contents

Introduction 1

Part I The Stakes: The High Costs of Incivility and the Potential Gains of Civility

Chapter 1 Clueless 9

Chapter 2 Sidelined 14

Chapter 3 Civility Buys Everything 26

Chapter 4 The Incivility Bug 38

Part II Civility Checkup: How You Are Doing and How You Can Improve

Chapter 5 Are You Civil? 49

Chapter 6 The Fundamentals 68

Chapter 7 Judge Not 81

Chapter 8 Give More 96

Chapter 9 Practice E-civility 108

Part III Lift Your Organization: Cycle to Civility

Chapter 10 Recruit 121

Chapter 11 Coach 131

Chapter 12 Score 142

Chapter 13 Practice 151

Part IV Lift Yourself: Handling Incivility if You're the Target

Chapter 14 Your Antidote to Incivility 163

Conclusion 177

Acknowledgments 181

Tools: Additional Actions to Become Your Best, Most Civil Self 185

Actions and Impact for Your Group and Organization 187

Notes 191

Recommended Resources 219

Index 223

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