Mastering Civility: A Manifesto for the Workplace

Mastering Civility: A Manifesto for the Workplace

by Christine Porath


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Product Details

ISBN-13: 9781455568987
Publisher: Grand Central Publishing
Publication date: 12/27/2016
Pages: 240
Sales rank: 118,390
Product dimensions: 5.70(w) x 7.70(h) x 1.10(d)

About the Author

Christine Porath is Associate Professor of Management at the McDonough School of Business at Georgetown University. Porath travels the world working with leading organizations such as Google and the International Monetary Fund to help them solve the vexing problem of incivility.

Table of Contents

Introduction 1

Part I The Stakes: The High Costs of Incivility and the Potential Gains of Civility

Chapter 1 Clueless 9

Chapter 2 Sidelined 14

Chapter 3 Civility Buys Everything 26

Chapter 4 The Incivility Bug 38

Part II Civility Checkup: How You Are Doing and How You Can Improve

Chapter 5 Are You Civil? 49

Chapter 6 The Fundamentals 68

Chapter 7 Judge Not 81

Chapter 8 Give More 96

Chapter 9 Practice E-civility 108

Part III Lift Your Organization: Cycle to Civility

Chapter 10 Recruit 121

Chapter 11 Coach 131

Chapter 12 Score 142

Chapter 13 Practice 151

Part IV Lift Yourself: Handling Incivility if You're the Target

Chapter 14 Your Antidote to Incivility 163

Conclusion 177

Acknowledgments 181

Tools: Additional Actions to Become Your Best, Most Civil Self 185

Actions and Impact for Your Group and Organization 187

Notes 191

Recommended Resources 219

Index 223

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Mastering Civility: A Manifesto for the Workplace 4 out of 5 based on 0 ratings. 1 reviews.
jmcgarry More than 1 year ago
I received a free copy of this book in a Goodreads giveaway. Everyone wants civility in the workplace. People want to be treated fairly. The author makes the case that civility is good for the bottom line, and can make the workplace better. There are several tests in the book to determine how civil you are. The book sounds like a lot of others I've read. It's good as far as it goes, but there are some things missing. For example, she recommends that employers ask prospective employees, "What would former employers say about you?" In many cases, the answer is, "They will only confirm dates of employment." Thanks to lawsuits, many employers are skittish about saying anything beyond that. Most companies won't go the trouble of deeper investigation. Another area that doesn't go that far is in her chapter on what if incivility happens to you. Her advice is to focus on yourself and your situation. That's fine as far as it goes, but it doesn't address the situation when the incivility raises to discrimination or harassment. That requires focus on eliminating the problem, rather than simply focusing on yourself. That area was missing. A minor issue. She uses Pete Carroll, coach of the Seattle Seahawks, as an example of civility in the NFL. After he left USC, the NCAA found significant recruiting violations had occurred during his time there. USC had to vacate several wins, including a national championship, and lost several scholarships. Reggie Bush gave back his Heisman Trophy. There was a sense that Pete Carroll got out of Dodge before the hammer fell. I don't think that was a good example. Overall, a good book, just not complete.