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Measuring the Performance of Human Service Programs

By Lawrence L. Martin, Peter M. Kettner
eBook
$78.00
By Lawrence L. Martin, Peter M. Kettner
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Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the major method of performance accountability. So how can human service organizations develop and utilize program output, quality, and outcome performance measures to satisfy stakeholders? This Second Edition of Measuring the Performance of Human Service Programs explains in detail how to measure and assess program effectiveness. With special attentio...

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