Metrics: How to Improve Key Business Results

Metrics: How to Improve Key Business Results

by Martin Klubeck

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Product Details

ISBN-13: 9781430237266
Publisher: Apress
Publication date: 12/12/2011
Edition description: 1st ed.
Pages: 370
Sales rank: 892,349
Product dimensions: 5.90(w) x 8.90(h) x 1.00(d)

About the Author

Martin Klubeck is a strategy and planning consultant at the University of Notre Dame and a recognized expert in the field of practical metrics. His passion for simplifying the complex has led to the development of a simple system for developing meaningful metrics. He is author of Metrics: How to Improve Key Business Results and coauthor of Why Organizations Struggle So Hard to Improve So Little and numerous articles on metrics. Klubeck is also the founder of the Consortium for the Establishment of Information Technology Performance Standards, a nonprofit organization focused on providing much-needed standards for measures.

Table of Contents

  1. Introduction: Who, What, Where, When, Why, and How You Use Metrics
  2. Establishing a Common Language
  3. Where to Begin: Planning a Good Metric
  4. Using Metrics as Indicators
  5. Using the Answer Key
  6. Start with Effectiveness
  7. Triangulation: Essential to Creating Effective Metrics
  8. Expectations: How to View Data in a Meaningful Way
  9. Creating and Interpreting the Metrics Report Card
  10. Final Product: the Metrics Report Card
  11. Employing Advanced Metrics
  12. Creating the Service Catalog
  13. Establishing Standards and Benchmarks
  14. Respecting the Power of Metrics
  15. Avoiding the Research Trap
  16. Embracing Your Organization’s Uniqueness
  17. Appendix: Metrics Tools to Use and Useful Resources


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