Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts

Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts

by Daniel Shapiro

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Product Details

ISBN-13: 9780143110170
Publisher: Penguin Publishing Group
Publication date: 03/07/2017
Pages: 352
Sales rank: 542,609
Product dimensions: 5.40(w) x 8.30(h) x 0.90(d)

About the Author

Daniel L. Shapiro is a world renowned expert on the psychology of conflict resolution. Named one of Harvard’s top 15 professors by The Harvard Crimson, he founded and directs the Harvard International Negotiation Program and regularly advises everyone from hostage negotiators to families in crisis, disputing CEOs to clashing heads of state.

Table of Contents

Introduction: Why This Book? xiii

Section 1 Why Do We Get Stuck in Conflict?

1 Emotionally Charged Conflicts Are Hard to Resolve 3

2 Identity Matters (More Than You Think) 5

3 Is Identity Negotiable? 13

4 How to Avoid Getting Lured into Conflict 26

Section 2 How to Break Free

5 Stop Vertigo Before It Consumes You 35

6 Resist the Repetition Compulsion 55

7 Acknowledge Taboos 75

8 Respect the Sacred-Don't Assault It 97

9 Use Identity Politics to Unify 119

Section 3 How to Reconcile Relations

10 Bridging the Divide: A Four-Step Method 141

11 Uncover the Mythos of Identity 149

12 Work Through Emotional Pain 173

13 Build Crosscutting Connections 186

14 Reshape the Relationship 204

Section 4 How to Negotiate the Nonnegotiable

15 Manage Dialectics 219

16 Foster the Spirit of Reconciliation 239

Acknowledgments 241

Appendices 247

Notes 253

Select Bibliography 309

Index 323

Additional Resources 333

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Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts 5 out of 5 based on 0 ratings. 1 reviews.
Anonymous More than 1 year ago
Thid is lifechanging