Orchestrating Experiences: Collaborative Design for Complexity

by Chris Risdon, Patrick Quattlebaum

Overview

Every interaction the customer has around your brand contributes to the story of their experience. This book provides actionable advice to tell a powerful story your customers will love. —Katie Dill, Vice President of Design, Lyft

Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.

Product Details

ISBN-13:	9781933820736
Publisher:	Rosenfeld Media
Publication date:	05/01/2018
Pages:	336
Product dimensions:	6.00(w) x 9.00(h) x (d)

About the Author

Chris Risdon is director of design for peer–to–peer

carsharing service Getaround. Previously, Chris

was head of design for Capital One Labs and a

design director for Adaptive Path, the pioneering

experience design consultancy. Chris has

introduced and advanced new methods in design,

teaching thousands of design professionals and students. He holds

an MFA in design from the Savannah College of Art and Design and

is an adjunct professor at the California College of the Arts, teaching

interaction design and service design to the next generation of

designers. Follow him on Twitter @chrisrisdon.

Patrick Quattlebaum, is a designer, management

consultant, and founder at studioPQ. He helps

organizations experiment with and adopt

collaborative approaches to designing service

experiences and the operations that support them.

He has held multiple design leadership positions,

including managing director at Adaptive Path and head of service

design at Capital One. He is also a passionate design instructor,

having taught thousands of practitioners in North America and

Europe. He holds an MS in Information Design and Technology

from the Georgia Institute of Technology. You can follow him on

Twitter @ptquattlebaum and @studiopq.