People Love You: The Real Secret to Delivering Legendary Customer Experiences

People Love You: The Real Secret to Delivering Legendary Customer Experiences

by Jeb Blount

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Product Details

ISBN-13: 9781118433249
Publisher: Wiley
Publication date: 02/04/2013
Pages: 192
Sales rank: 411,748
Product dimensions: 5.80(w) x 8.60(h) x 0.90(d)

About the Author

Jeb Blount is a leading expert on how human relationshipsimpact account management, customer experience, leadership, andsales. He helps many of the world's leading organizationsaccelerate revenue growth and profits through a focus oninterpersonal relationships. He is the author of six books,including People Buy You: The Real Secret to What Matters Mostin Business, People Follow You: The Real Secret to WhatMatters Most in Leadership, and Power Principles. He haspublished over 100 articles on account management, leadership, andsales, and his audio programs have been downloaded more than 6million times on iTunes. More than 200,000 business professionalssubscribe to his weekly newsletter.

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Table of Contents

About the Author ix

Chapter 1 What’s Love Got to Do with It 1

Chapter 2 The Seven Essential Principles of Customer Engagement19

Chapter 3 The Five Levers of Customer Experience 33

Chapter 4 Put Customers First 41

Chapter 5 Connect 73

Chapter 6 Solve Problems 97

Chapter 7 Build Trust 125

Chapter 8 Create Positive Emotional Experiences 149

Chapter 9 Make Breaking Up Hard to Do 163

Acknowledgments 181

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