Performance Consulting: A Strategic Process to Improve, Measure, and Sustain Organizational Results

“A potent tool and practical resource for everyone who practices in the talent development and organizational improvement field.” —Chip R. Bell, author of Inside Your Customer’s Imagination

NEW EDITION, REVISED AND UPDATED

In America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One reason is that people “jump to solutions” before they identify the causes of the problem. Perfor...