Process Improvement & Performance Management Made Simple: The FastTrack approach to getting results quickly

Can you get rapid results and still be effective? Where do you begin and what techniques should you use? What have others done and what were their lessons learned?

Andrew Muras and Glenn Goodnight answer these questions and many more based on years of experience in implementing and teaching at both commercial and government organizations. Filled with case studies, this book highlights techniques that are effective in the real world. Whether practitioner, manager or executive, you’re sure t...