Quality Management and Accounting in Service Industries: A New Model of Quality Cost Calculation

The process of globalisation in world markets, and the growing number of enterprises competing with one another in terms of the products and services they offer, naturally leads to the improved efficiency of management systems. Efficiency is required in order for these entities to maintain competitiveness. To assess the efficiency of their management systems, enterprises use quality cost calculation.

This book fills the research gap concerned with the scientific study of the quality cost ca...