Reimagining Customer Service in Healthcare: Boost Loyalty, Profits, and Outcomes

This book helps you transform patients, clients, and family caregivers from hateful to grateful.

Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone! Very few people enjoy needing a doctor, physical therapist, or other healthcare provider. Even fewer look forward to needing a hospital, assisted living, home health, or hospice services for themselves or their loved ones.

Dread of interacting with the healthcare system has skyrocketed because o...