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Reklamationen & Beschwerden als Umsatz-Hebel?!: Unzufriedene Kunden sofort in empfehlende Fans verwandeln.
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Hast du manchmal ein ungutes Gefühl, wenn das Telefon klingelt und ein unzufriedener Kunde dran ist? Reklamationen und negatives Feedback werden oft als lästiges Übel betrachtet, das Zeit und Nerven kostet. Doch was wäre, wenn genau diese Situationen deine größte Chance für mehr Umsatz und treue Stammkunden sind? Dieses Hörbuch verändert deinen Blickwinkel komplett und gibt dir mächtige Werkzeuge an die Hand, um schwierige Kunden souverän zu meistern.
Erfahre, wie professionelles Reputations...
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