Safety at the Sharp End: A Guide to Non-Technical Skills

Many 21st-century operations are characterized by teams of workers dealing with significant risks and complex technology, in competitive, commercially driven environments. Informed managers have realized the necessity of understanding the human dimension of their operations if they hope to improve production and safety performance. A key aspect is the non-technical skills of the system operators based at the ‘sharp end’ of the organization. These include the cognitive and social skills requ...