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Service Design for Business: A Practical Guide to Optimizing the Customer Experience

By Ben Reason, Lavrans Løvlie, Melvin Brand Flu
Hardcover
$28.00
By Ben Reason, Lavrans Løvlie, Melvin Brand Flu
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A practical approach to better customer experience through service design

Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solvin...

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BusinessMarketing & SalesPublic RelationsCustomer Service