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Service Desk Superhero: A Step-By-Step Guide

By Tim Parker (Foreword by), Mike Holandez, Luis Pangilinan (Illustrator)
Paperback
$95.24
By Tim Parker (Foreword by), Mike Holandez, Luis Pangilinan (Illustrator)
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If you had to rebuild the IT helpdesk from the ground up, how would you do it?

Service Desk Superhero is a comprehensive, step-by-step guide in transforming the service desk from mediocre to excellent! Be an I.T. superhero! Turn the service desk around, improve the business, and catapult your career! In this book you will learn: ✅ How to lay the foundation that will ensure optimal service desk success!
✅ How to harness the unique talents of the service desk staff and align their roles!
✅ How ...

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