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Service Excellence @ Novell: Taking Customer Service From Cost to Profit

By Nova Vista
Paperback
$18.95
By Nova Vista
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Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights and now not only delights Novell's customers, but contributes significantly t

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BusinessMarketing & SalesCustomer Service