The world's largest and most profitablecompanies—including the likes of GE, Bank of America,Honeywell, DuPont, Samsung, Starwood Hotels, Bechtel, andMotorola—have used Six Sigma to achieve breathtakingimprovements in business performance, in everything from productsto processes to complex systems and even in work environments. Overthe past decade, over $100 billion in bottom-line performance hasbeen achieved through corporate Six Sigma programs. Yet, despiteits astounding effectiveness, few outside of the community of SixSigma practitioners know what Six Sigma is all about.
With this book, Six Sigma is revealed to everyone. You might bein a company that's already implemented Six Sigma, or yourorganization may be considering it. You may be a student who wantsto learn how it works, or you might be a seasoned businessprofessional who needs to get up to speed. In any case, thisupdated edition of Six Sigma For Dummies is the moststraightforward, non-intimidating guide on the market.
- New and updated material, including real-world examples
- What Six Sigma is all about and how it works
- The benefits of Six Sigma in organizations and businesses
- The powerful "DMAIC" problem-solving roadmap
- Yellow, Green and Black—how the Six Sigma "belt" systemworks
- How to select and utilize the right tools and technologies
- Speaking the language of Six Sigma; knowing the roles andresponsibilities; and mastering the statistics skills andanalytical methods
Six Sigma For Dummies will become everyone's No. 1resource for discovering and mastering the world's most famous andpowerful improvement tool. Stephen Covey is spot-on when he says,"Six Sigma For Dummies is a book to be read by everyone."
About the Author
Craig Gygi is Executive VP of Operations at MasterControl, a leading company providing software and services for best practices in automating and connecting every stage of quality/regulatory compliance, through the entire product life cycle. He is an operations executive and internationally recognized Lean Six Sigma thought leader and practitioner. Bruce Williams is Vice President of Pegasystems, the world leader in business process management. He is a leading speaker and presenter on business and technology trends, and is co-author of Six Sigma Workbook for Dummies, Process Intelligence for Dummies, BPM Basics for Dummies and The Intelligent Guide to Enterprise BPM. Neil DeCarlo was President of DeCarlo Communications.
Table of Contents
Part I: Getting Acquainted with Six Sigma Basics 7
Chapter 1: Better Business and Better Performance: Defining SixSigma 9
Chapter 2: Linking Quality and Business 17
Chapter 3: Examining the Principles and Language of Six Sigma31
Chapter 4: Organizing for Improvement 43
Part II: DMAIC: Defining and Measuring 61
Chapter 5: Identifying and Right-Sizing Projects 63
Chapter 6: Launching a Project 77
Chapter 7: Mapping to Identify Possible Factors 87
Chapter 8: Diagramming to Identify Possible Factors 101
Chapter 9: Describing Performance with Numbers 113
Part III: DMAIC: Analyzing 133
Chapter 10: Depicting and Analyzing Data through Charts andGraphs 135
Chapter 11: Analyzing for Value 155
Chapter 12: What’s Normal? Recognizing Normally-ShapedVariation 165
Chapter 13: Assessing Capability: Comparing the Voices of theCustomer and the Process 179
Chapter 14: Gauging Gauges: Measurement System Analysis (MSA)199
Chapter 15: Mining Data and Processes for Insight 209
Chapter 16: Making Confident Decisions 227
Part IV: DMAIC: Improving and Controlling 241
Chapter 17: Forecasting Future Performance 243
Chapter 18: Designing, Conducting, and Analyzing Experiments(DOE) 259
Chapter 19: Standardizing on Improvement 281
Chapter 20: Maintaining Gains through Statistical ProcessControl 291
Part V: Looking at the Six Sigma Technology Tool Landscape309
Chapter 21: Eyeing Process Characterization and OptimizationTechnologies 311
Chapter 22: Tools for Performing Six Sigma Analysis 323
Chapter 23: Managing Six Sigma 331
Part VI: The Part of Tens 343
Chapter 24: Ten Top Do's and Don’ts of Six Sigma 345
Chapter 25: Ten Ways to Gain Synergies with Lean and Six Sigma349
Chapter 26: Ten Places to Go for Help 353
Most Helpful Customer Reviews
The title implies a quick study of the subject but the book delivered more than I expected. It presents a useful overview and enough detail to make it useful for a support person or faciliator involved in Six Sigma. Where technical description is reqired, the authors start with the concept and add detail until it becomes clear. They do not offer a "belt level" training course but enough information for the reader to understand which tools to use and how to apply them. They describe the overall process accurately and in sequence, with enough information for anyone involved in a support role. I will use this book as a working reference.
A great read for those interested in Lean Six Sigma, Business Process Improvement, Quality, Leadership, Growth and Innovation, and Operations from a customer¿s point of view! An outstanding addition to any business professional's library. Steven Bonacorsi
This book is a must read for small business owners who want to get the heart of what Six Sigma really is and how it can help! I have spent over 2 decades in large corporations that use, or attempt to use, the Six Sigma toolset and, now that I'm a small business owner myself, I can truly appreciate the immediate focus on the #1 toolset process, called DMAIC, which in my experience is used over 90% of time. I've now purchased multiple copies to pass around to my small team. Mark
Authors Craig Gygi, Neil DeCarlo and Bruce Williams will attract both plaudits and brickbats for this book (no wonder they needed a foreword from Stephen Covey). Six Sigma, originally devised as a method for reducing production defects, has been elevated to a business cult whose jargon and methods are zealously guarded by a priesthood of consultants. This cadre is bound to regard skeptically any step toward making Six Sigma plain to the general business public. We recommends this manual because it successfully walks the tightrope between detailed technical analysis of Six Sigma methods and common sense terminology that is comprehensible to ordinary oxygen-breathers in the business world. Though it gets too heavy on statistics, it also avoids short cuts and fluffy Six Sigma-lite. The book does not delve into the recent trend toward using Six Sigma for carrying out change initiatives. However, given that its objective is to make professionals Six Sigma literate, this oversight is well within the acceptable range of variation.
I liked it. Simple, easy to understand. It is very thorough covering lots of topics, concepts & principles of LEAN SIX SIGMA. There's lots of material on statistical tools. Yes, a good introduction to Six Sigma & will be good for later review & refresher! I will refer back to it from time to time. Don't let the title mislead you. It's a handy book.
I think it¿s a great book. It teaches Dummies the particulars of manufacturing, and how to challenge the conventional ways of manufacturing so as to be competent in the market.