Sticky Customer Service: Stop Churning Customers and Start Growing Your Business

Do you lose customers about as fast as you gain them?

It doesn't have to be that way.

Customer service isn't a once-and-done effort. It takes ongoing work to truly meet your customers' expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength.

With over three decades of business and entrepreneurial experience, Peter Lyle DeHaan, PhD, offers his prescriptions to serve customers ...