Succeeding with Difficult Customers

"Succeeding with Difficult Customers" is for anyone who is in contact with customers on a regular basis: clerks, sales personnel, customer service representatives, phone service representatives, managers who are in the customer contact loop, and so on. It is also for those business owners and company executives who want to gain insight into what is really important for them and their representatives to know about working with difficult customers. Therefore some sections of this book will fo...