Surviving Aggressive People: Practical Violence Prevention Skills for the Workplace and the Street

Whether an aggressor is a seasoned predator or an irate individual, hostility is almost always preceded by warning signs--if we know what to look for. Surviving Aggressive People dissects the psychology of aggression. It exposes the subtle cues of impending violence and offers timeless methods for transforming a potential disaster into a peaceful victory. Using time-tested methods for conflict management and crisis intervention, this book offers persuasion and peacemaking skills that histor...