Talk at Work: Interaction in Institutional Settings

Talk at Work: Interaction in Institutional Settings

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Product Details

ISBN-13: 9780521374897
Publisher: Cambridge University Press
Publication date: 02/11/1993
Series: Studies in Interactional Sociolinguistics Series , #8
Pages: 592
Product dimensions: 5.43(w) x 8.50(h) x 1.54(d)

Table of Contents

List of contributorsix
Acknowledgmentsxi
Part 1Theoretical Orientations
1Analyzing talk at work: an introduction3
2Activity types and language66
3On talk and its institutional occasions101
Part 2The Activities of Questioners
4Veiled morality: notes on discretion in psychiatry137
5Footing in the achievement of neutrality: the case of news-interview discourse163
6Displaying neutrality: formal aspects of informal court proceedings199
7Answers as interactional products: two sequential practices used in job interviews212
Part 3The Activities of Answerers
8The delivery and reception of diagnosis in the general-practice consultation235
9On the management of disagreement between news interviewees268
10Interviewing in intercultural situations302
Part 4The Interplay Between Questioning and Answering
11On clinicians co-implicating recipients' perspective in the delivery of diagnostic news331
12Dilemmas of advice: aspects of the delivery and reception of advice in interactions between Health Visitors and first-time mothers359
13The interactional organization of calls for emergency assistance418
14Contested evidence in courtroom cross-examination: the case of a trial for rape470
15The rejection of advice: managing the problematic convergence of a "troubles-telling" and a "service encounter"521
References549
Subject index572
Index of names577

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