The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

Customer service isn't a department-it's a philosophy that includes every person and aspect of the best and brightest companies.

In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer, Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty:
- Membership: What if y...