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The Art of Difficult Customers: A Practical Guide to Managing Conflict and Improving Service
Audiobook
$15.99
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Anyone negotiating the difficulties of customer service will find "The Art of Difficult Customers: A Practical Guide to Managing Conflict and Improving Service" to be an invaluable resource. This book is intended for professionals who deal with difficult clients regularly and are looking for practical ways to handle these situations confidently and skillfully.
Every sector has difficult clients, and how a company handles them can have a big influence on its performance and image. This book ...
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