The Basics of Process Improvement

The Basics of Process Improvement

by Tristan Boutros, Jennifer Cardella

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Product Details

ISBN-13: 9781498719889
Publisher: Taylor & Francis
Publication date: 05/02/2016
Edition description: New Edition
Pages: 257
Sales rank: 1,024,797
Product dimensions: 6.10(w) x 9.10(h) x 0.60(d)

About the Author

Tristan Boutros is currently chief operating officer for product, technology and design with The New York Times, where he oversees several functions, including product and program management, process improvement, strategic sourcing and vendor management, and enterprise architecture. An award-winning author, speaker, and organizational innovator, he coauthored The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance (McGraw- Hill Professional, 2014) and has been written about in several case studies with various outlets. He holds more than 12 professional designations, including his Master Black Belt (MBB), Project Management Professional (PMP), Certified Scrum Professional (CSP), and Master Project Manager (MPM) certifications. A digital and process transformation expert, he specializes in delivering rapid business value using Lean, Agile, and numerous other techniques and methods.

Jennifer Cardella is vice president, strategic program and vendor management for one of the world’s largest media and entertainment firms located in New York City. She is a seasoned business leader with an extensive background in program management, process improvement, and business transformation, with key emphasis on product development, cloud computing, operational excellence, and portfolio governance. Jennifer holds more than 10 professional designations, including her Master Black Belt (MBB), Project Management Professional (PMP), Certified Scrum Master (CSM), and Master Project Manager (MPM) certifications. A transformation expert, Jennifer specializes in building high-performing teams and directing the delivery of global business and technology solutions using Lean and Agile methods.

Table of Contents

Introduction to Process Improvement
What Is a Process?
What Are the Characteristics of a Process?
What Are the Different Types of Processes?
What Is Process Improvement?
What Are the Benefits of Process Improvement?
What Are the Core Values of Process Improvement?
What Triggers Process Improvement?
What Is Waste?
What Is Standardization?
What Is Process Maturity?
What Are the Phases of Process Improvement?
Where Do I Start?
Closing Remarks

Process Mapping
What Is Process Mapping?
What Are the Benefits of Process Mapping?
What Is the Difference between Process Mapping and Process Modeling?
What Are the Different Types of Process Maps?
What Do Process Maps Consist of?
What Are the Stages of Process Mapping?
Closing Remarks

Managing Process Improvements
What Is a Process Improvement Framework?
How Do Process Improvement and Strategy Align?
What Are the Phases of Process Improvement?
Closing Remarks

Process Architecture
What Is Process Architecture?
What Are the Benefits of Process Architecture?
What Is the Difference between Process Architectures and Other Architectures?
What Is Process-Oriented Architecture?
What Is Process Modeling?
How Are Process Models Managed?
Where Do I Start?
Closing Remarks

Tools for Improving Processes
What Is Problem Solving?
Basic Tools for Process Improvement
Advanced Tools for Process Improvement
Closing Remarks

Process Improvement Culture
What Is Culture?
What Is a Process Improvement Culture?
What Are the Phases of Culture Change?
What Are the Components of a Great Culture?
How to Change the Behaviors of Others
How Does Leadership Play a Role in Process Improvement?
What Role Does HR Play in Process Improvement?
Closing Remarks

Conclusion
Each Case Is Different
Critical Success Factors
Just Start Doing It

To Learn More

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