Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations

Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations

by Barbara Mitchell, Cornelia Gamlem

Paperback(First Edition)

$14.99
View All Available Formats & Editions
Eligible for FREE SHIPPING
  • Want it by Tuesday, October 23  Order now and choose Expedited Shipping during checkout.
    Same Day shipping in Manhattan. 
    See Details

Overview

Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations by Barbara Mitchell, Cornelia Gamlem

No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, The Conflict Resolution Phrase Book, is the ideal resource to help anyone prepare for and prevail in these situations.

Some situations are unpredictable, and you can't plan for every conversation--but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict, the stronger that habit will become and the less likely you will feel like fleeing from a difficult situation.

The Conflict Resolution Phrase Book is a great resource that everyone should have at their fingertips to approach any difficult situation with the assurance that the words will come out right! You will learn:

  • Positive things to say when you're initiating or responding to a difficult conversation.
  • How to find and craft language to start a conversation.
  • The right words for you to positively influence the situation.

    The Conflict Resolution Phrase Book is a natural complement to the authors' previous best-seller, The Essential Workplace Conflict Handbook.

  • Product Details

    ISBN-13: 9781632650986
    Publisher: Red Wheel/Weiser
    Publication date: 09/18/2017
    Edition description: First Edition
    Pages: 192
    Sales rank: 347,654
    Product dimensions: 6.00(w) x 9.00(h) x (d)

    About the Author


    Barbara Mitchell is an author, speaker, and human resources consultant. She is the coauthor of The Big Book of HR, The Essential Workplace Conflict Handbook, The Conflict Resolution Phrase Book, and The Essential HR Handbook. Most of her HR career was spent with Marriott International. Barbara is managing partner of The Mitchell Group and an innovative career transition coach.

    Cornelia Gamlem, SPHR, president of The GEMS Group, Ltd., consults, speaks, and writes on human resource and management issues. A recognized expert in employee relations and human resources, she has coauthored four books, three with Barbara. Cornelia spent most of her HR career with a Fortune 500 IT services company with a global presence.

    Table of Contents

    How to Use This Book 11

    1 What's the Problem? 15

    2 Listen Up! 35

    3 Why Can't Everyone Be Like Me? 49

    4 What Happened to Team Spirit? 63

    5 You Want Me to Do What? 77

    6 Don't Draw a Line in the Sand! 93

    7 Whose Fight Is It, Anyway? 105

    8 Are You Playing Nice in the Sandbox? 117

    9 You Can Always Say This… 131

    10 … But Never Say This! 149

    Excerpt from The Essential Workplace Conflict Handbook 157

    Index 185

    About the Authors 189

    Customer Reviews

    Most Helpful Customer Reviews

    See All Customer Reviews